Privacy Policy

The Pure Cleaners Privacy Policy

Introduction

Welcome to The Pure Cleaners! We are a professional cleaning service company dedicated to providing high-quality cleaning solutions to our valued customers. Your privacy is very important to us, and this Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.

Types of Information Collected

We collect the following types of personal information to provide and improve our services:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Details: Information about the cleaning services you request, including property details and service preferences.
• Payment Information: Credit card details or other payment information used to process transactions.
• Communication Records: Any correspondence with us, including emails, messages, and feedback.
• Technical Data: IP address, browser type, and usage data collected automatically when you use our website.

How Information is Collected

We collect personal information through the following methods:

• Direct Interaction: When you fill out forms on our website, contact us via phone or email, or provide information during the service scheduling process.

Purpose of Data Collection

We use your personal information for the following purposes:

• Service Delivery: To provide the cleaning services you request, including scheduling, communication, and service customization.
• Customer Support: To respond to your inquiries, provide customer support, and resolve issues.
• Payment Processing: To process payments for services rendered.
• Marketing & Communication: To send you promotional offers, updates, and newsletters, with your consent.

Data Security Measures

We take the security of your personal information seriously and implement the following measures to protect it:

• Encryption: We use industry-standard encryption protocols to protect your data during transmission and storage.
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their duties.
• Regular Audits: We conduct regular audits of our data security practices to ensure ongoing protection.

Data Sharing

We do not share your personal information with third parties, except under the following circumstances:

• Service Providers: We may share data with trusted third-party service providers to perform functions on our behalf, such as payment processing and email distribution.
• Legal Compliance: We may disclose information if required to do so by law or in response to a legal request.

User Rights

You have the following rights regarding your personal information:

• Access & Update: You can request access to the personal information we hold about you and ask us to update or correct any inaccuracies.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations.
• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

SMS Consent

If you provide your phone number for SMS purposes, we will use it solely for service-related communication and will not share it with third parties. You can opt out of SMS communication at any time by replying “STOP” to any message you receive from us.

Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

The Pure Cleaners LLC
Email: [email protected]
Phone: 407-232-6242
Mailing Address:

1500 Park Center Dr

Ste 230 #2013

Orlando, FL 32835

United States

Effective Date: September 1, 2024
Last Updated: Sep. 26, 2024

We reserve the right to update this Privacy Policy as necessary. Please review it periodically for any changes.